Updates, How We Are Protecting Your UH Family, and How You Can Help 

Message to United Helpers’ Donors, Friends, and Volunteers
June 24, 2020

We want to share with you all that United Helpers is doing for employees and residents, our good news and concerns during this time, and more.


Thank you!

We are very grateful for everyone who has offered a service, bought meals or snacks for staff, shared UH's posts, and made gifts!

Updated June 24: Be sure you read the latest kind messages of support for our UH Heroes that have been submitted via the form that pops up when you visit UH's home page. They will warm your heart.


United Helpers is still serving our community, thanks to employees

Second, all of United Helpers’ residential clinical care, senior services & programs, and Behavioral Health & Life Skills services are available at this time.

Some UH services are caring for our clients and residents by offering remote telehealth appointments:

  • Counseling through our Behavioral Health clinics
  • Family Nurse Practitioner visits to our residents

Our Family Nurse Practitioner and therapy staff have begun to resume personal visits to various UH facilities as well.

Our team is second to none, hands down.


How United Helpers’ residents and staff are being affected by COVID-19

Updated June 24: The staff member at R&SC Ogdensburg who tested positive earlier in June, followed by a negative test result two days later, has now returned to work. The neighborhood where that employee worked at the time of the positive test is no longer quarantined, and no one in contact with the employee ever developed any symptoms.

All residents who had tested positive have recovered.

We now test our nursing-home staff once a week, a bit of a testing reprieve. Our staff have been incredible in making this happen!

New June 19: Visitation to Individualized Residential Alternatives (IRAs) resumed June 19 in accord with guidelines from the Office of People with Developmental Disabilities (OPWDD). Our Independent Senior Living (ISL) facility in Canton has re-opened their dining room for meals. And the Senior & Disabled Housing division (operating complexes all over St. Lawrence County and a handful in Jefferson County) is reopening their community rooms, with a safety plan in place. People have very much missed being able to get out and visit with friends!

(To recap the journey so far: Ten residents and two employees at UH's Lisbon IRA had tested positive for COVID-19 in late April. In Canton, the one resident who had tested positive for COVID-19 at our Rehabilitation and Senior Care facility completed the required isolation period. The one staff member at UH Rehabilitation & Senior Care in Ogdensburg who tested positive earlier in April completed the mandatory quarantine.)

Early on, United Helpers implemented screening precautions for employees on March 10th and have been adhering to all guidelines recommended by the Centers for Disease Control (CDC), the NYS Department of Health, NYS Office for People with Developmental Disabilities (OPWDD), St. Lawrence County Public Health and other governing agencies.


Our pandemic-related decisions and precautions

Fourth, we have taken several steps to protect and care for our residents and employees:

  • Each of our three major service lines has an Emergency Action Plan in place, which guide United Helpers as we move forward through this pandemic. Currently, we have implemented two steps of the Emergency Action Plans:
    1. All staff are evaluated for signs and symptoms of infection including elevated temperature, cough, shortness of breath, or other illness prior to entering a UH building.
    2. Updated June 18: In addition,
      • since March 12, 2020, no non-medical staff have been permitted to visit our Canton and Ogdensburg skilled nursing facilities.
      • since March 19, no non-medical staff had been permitted to visit United Helpers Individualized Residential Alternatives (IRAs)—this mandate was lifted as of June 19.
  • Our Assisted Living Program in Canton remains segregated from the skilled-nursing portion of the Canton facility, via the fire doors being closed 24 hours a day. Also, no non-medical visitors or staff are permitted in the ALP at this time



United Helpers warmly welcomes your givinglaptop screen reading charts and graphs

Fifth, thank you to everyone who has volunteered, made gifts, and honored often-forgotten UH frontline workers.

Help us to secure the wonderful, critical mission of United Helpers for the future, for our family and friends. Now is the time to be heroic. Thank you!

United Helpers is accepting new residents

Sixth, both UH Rehab & Senior Care Ogdensburg and Canton are accepting admissions for new residents at this time. As we welcome new residents into our care, we also require a 14-day isolation within the facility as a precaution. This approach has proceeded smoothly for the new residents we have accepted during these days of strict visitor limitations.

Both of our Behavioral Health clinics and all of our Behavioral Health & Life Skills programs are accepting new residents and clients as well!

United Helpers misses you!

Seventh, we miss seeing all our families, our local donors, and our volunteers! We look forward to the time when we can once again greet each other in person, in the secure knowledge of good health. Thank you for remaining in touch!

Please feel free to stay in contact, via social media, phone, or email.

If you have questions about any of the above, please email giving@unitedhelpers.org.


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Last reviewed: June 24 2020, 4:46 p.m.