How We Are Protecting Your UH Family, and How You Can Help during COVID-19 [ READ MORE HERE ]

Message to United Helpers’ Donors, Friends, and Volunteers
April 6, 2020

As you know, we are living in unprecedented times. COVID-19 has changed our way of life in the North Country, for now.

We want to share with you, United Helpers’ closest friends, all that United Helpers is doing for employees and residents, our needs and concerns during this time, and more.


Thank you!

First, it’s been a remarkable time of people stepping up and expressing concern, offering to help, and so on. To those of you who have reached out, thank you.


United Helpers is still serving our community, thanks to employees

Second, all of United Helpers’ residential clinical care, senior services & programs, and Behavioral Health & Life Skills services are available at this time.

Some UH services are better caring for our clients and residents now, by offering remote telehealth appointments:

  • Counseling through our Behavioral Health clinics
  • Outpatient therapy (speech, physical, occupational, stroke recovery, and more)
  • Family Nurse Practitioner visits to our residents

Simply put, our team is second to none, hands down. Everyone is pitching in where needed.


Our pandemic-related decisions and precautions

Third, we have taken several steps to protect and care for our residents and employees:

  • Each of our three major service lines has an Emergency Action Plan in place, which will guide United Helpers as we move forward through this pandemic. Currently, we have implemented two steps of the Emergency Action Plans, as has been announced on the United Helpers web site (
    1. All staff will be evaluated for signs and symptoms of infection including elevated temperature, cough, shortness of breath, or other illness prior to entering the building.
    2. In addition,
      • effective March 12, 2020, no non-medical staff are permitted to visit our Canton and Ogdensburg skilled nursing facilities.
      • effective March 19, 2020, no non-medical staff are permitted to visit United Helpers Individualized Residential Alternatives (IRAs).
  • Our Assisted Living Program in Canton is now segregated from the skilled-nursing portion of the Canton facility, via the fire doors being closed 24 hours a day. Also, no non-medical visitors or staff are permitted in the ALP at this time.
  • In support of our employees, United Helpers will be allowed by the state to host a limited childcare service on site at our UH Rehab & Senior Care Ogdensburg and Canton buildings. Childcare will be for employees only. The planning for this provision is underway.


United Helpers’ residents and staff do not have COVID-19

Fourth, no UH residents or staff have tested positive for COVID-19 at this time.


United Helpers is accepting new residents

Fifth, both UH Rehab & Senior Care Ogdensburg and Canton are accepting admissions for new residents at this time. As we welcome new residents into our care, we also require a 14-day isolation within the facility as a precaution. This approach has proceeded smoothly for the new residents we have accepted in these first days of strict visitor limitations.

Both of our Behavioral Health clinics and all of our Behavioral Health & Life Skills programs are accepting new residents and clients as well!


United Helpers is accepting gifts

Sixth, during our COVID-19 precautions, your generous support means more than ever.

***The federal CARES Act includes a charitable giving incentive so you can deduct gifts again, up to $300! Please support United Helpers as we care for more than 2,200 people in St. Lawrence County every day, including some of our most vulnerable populations. Now is the time to be heroic.***

You can give quickly by texting “unitedhelpers” to 50155. You may also support United Helpers by giving through the Northern New York Community Foundation, because of UH’s partnership with them. We are grateful to you!

We will need surgical masks and face shields quite soon. Please consider making a gift in kind to UH. Contact us at 315-393-3074 x4236 to provide these much-needed supplies.


United Helpers misses you!

Seventh, we miss seeing all our families, our local donors, and our volunteers! We look forward to the time when we can once again greet each other in person, in the secure knowledge of good health. Thank you for remaining in touch!

Please feel free to stay in contact, via social media, phone, or email.

If you have questions about any of the above, please email


Back to main Giving page
Last reviewed: Apr 6 2020, 3:04 p.m.