Updates, How We Are Protecting Your UH Family, and How You Can Help 

There are no current cases of COVID-19 at United Helpers Rehabilitation and Senior Care in Ogdensburg.

To date, there have been no confirmed positive cases of COVID-19 with residents of the facility, and a total of two staff members that have tested positive. Both staff members have recovered and returned to work.

Limited outdoor visits are continuing. Since the guidelines are so strict, it severely limits our ability to host a large number of visits and is currently limited to only 15 visits a day, Monday through Friday, from 10:00am-12:00pm and 1:00pm-4:00pm. All visits must be scheduled ahead of time through the Activities Department. The facility is required to enforce mask use and social distancing during the entire visit and New York State requires us to prohibit anyone that fails to adhere to the protocol from visiting for the duration of the COVID-19 state declared public health emergency. Any new positive cases of COVID-19 of staff or residents will require us to cease visitation immediately for at least 28 days. Further information about the visitation process can be found at www.unitedhelpers.org/visitation-ogdensburg.

We will also continue to assist with alternative visits such as window visits, video chats, phone calls, email, etc. As a reminder regarding window visits, please refrain from open window interactions. Unfortunately, window visits are required to occur with closed windows but conversations can be accomplished with a phone.

We have two remaining neighborhood drive-bys scheduled. This popular event is an opportunity for families and friends to support their loved ones in a parade style. Our residents will be positioned at safe distances along the course so they can enjoy the honking, signs, shouting, etc. All participants are asked to remain in their vehicles during this event. This is being organized one neighborhood at a time and we have already completed drive-bys for the Milligan, Knap, and Claxton Neighborhoods. Please join us in the parking lot for this fun event! They will be gathering in the old Adult Home parking lot. The drive-bys are scheduled on Wednesdays as follows (make up dates will be scheduled for the following day if weather does not cooperate):

August 26 2:00PM: Bosworth Neighborhood

September 2 2:00PM: Newell Neighborhood

The facility continues to test all staff weekly as mandated by New York State and will communicate any positive tests to all residents and family members and representatives. All other preventative measures remain in place: restricted visitation, staff screening for fever and respiratory symptoms, mask use of staff and residents, daily resident monitoring for symptoms, restricted group and dining activities, frequent hand hygiene, and social distancing when possible.

We also want to ensure you and your loved ones know that the Ombudsman, Amanda Kio, is still available to provide support and address needs or concerns you may have. We have remained in contact with her, providing updates and status reports throughout the COVID-19 pandemic. Her contact information is:

315-785-8703 ext. 275 (office) 315-713-8115 (fax) amandak@nrcil.net

Thank you all for your patience and stay safe.