Updates, How We Are Protecting Your UH Family, and How You Can Help 

Weekly Skilled Nursing Update, Ogdensburg, for the week of August 24


United Helpers Rehabilitation and Senior Care in Ogdensburg received a positive test result today of a staff member during our routine mandated weekly staff testing. The staff member was re-tested using a rapid test and received a negative result for the re-test. The employee was a member of the Activities Department but we believe that exposure to our residents and staff is minimal. A small number of residents that experienced direct contact with the affected staff member will be tested and have been placed on precautionary measures. The affected staff member is currently experiencing no symptoms and will be quarantined for at least 14 days before returning to the facility. Per New York State requirements, all outdoor visitation must be suspended for at least 28 days. We will continue to assist with alternative visits such as window visits, video chats, phone calls, email, etc. As a reminder regarding window visits, please refrain from open window interactions. Unfortunately, window visits are required to occur with closed windows but conversations can be accomplished with a phone.


To date, there have been no confirmed positive cases of COVID-19 with residents of the facility, and a total of three staff members have tested positive. Two of the staff members have recovered and returned to work.


The facility continues to test all staff weekly as mandated by New York State and will communicate any positive tests to all residents and family members and representatives. All other preventative measures remain in place: restricted visitation, staff screening for fever and respiratory symptoms, mask use of staff and residents, daily resident monitoring for symptoms, restricted group and dining activities, frequent hand hygiene, and social distancing when possible.


Thank you all for your patience and stay safe.