Updates, How We Are Protecting Your UH Family, and How You Can Help 

Weekly Skilled Nursing Update, Ogdensburg, for the week of September 25:


United Helpers Rehabilitation and Senior Care in Ogdensburg did not receive any positive test results from the mandated staff testing or any resident testing completed this past week.


To date, there have been no confirmed positive cases of COVID-19 with residents of the facility, and a total of three staff members have tested positive. Two of the staff members have recovered and returned to work and one staff member remains out of work until completion of the quarantine.


Limited visitation resumed on Wednesday, September 23. Due to the nice weather, all visits have been outdoors thus far. As a reminder, the revised New York State visitation restriction now requires that all visitors must present a verified negative test result within 7 days of visiting. St. Lawrence County Public Health provided contact information to local testing sites in the area:


St. Lawrence Health System: 315-261-6240

Claxton Hepburn Medical Center:  315-713-6655

Clifton-Fine Hospital: 315-848-8049


Outdoor visits will continue, weather permitting, and visits will be moved indoors to a designated area if it is too cold or inclement outside. New York strictly prohibits visitation in resident rooms or care areas. Further information about the visitation process can be found here


We will continue to assist with alternative visits such as window visits, video chats, phone calls, email, etc. As a reminder regarding window visits, please refrain from open window interactions. Unfortunately, window visits are required to occur with closed windows but conversations can be accomplished with a phone.


The facility continues to test all staff weekly as mandated by New York State and will communicate any positive tests to all residents and family members and representatives. All other preventative measures remain in place: restricted visitation, staff screening for fever and respiratory symptoms, mask use of staff and residents, daily resident monitoring for symptoms, restricted group and dining activities, frequent hand hygiene, and social distancing when possible.


Thank you all for your patience and stay safe.