Updates, How We Are Protecting Your UH Family, and How You Can Help 

Weekly Skilled Nursing Update, Ogdensburg, for the week of November 20


United Helpers Rehabilitation and Senior Care in Ogdensburg did not receive any positive test results from the mandated staff testing or any resident testing completed this past week.


To date, there have been no confirmed positive cases of COVID-19 with residents of the facility, and a total of three staff members have tested positive. All three staff members have recovered and returned to work.


Limited visitation continues at this time and will be held indoors unless weather permits outside visits. Please call Larry Worden at (315) 393-0730 ext. 2473 or (315) 323-1454 (cell phone) to schedule a visit. As a reminder, the revised New York State visitation restriction now requires that all visitors must present a verified negative test result within 7 days of visiting. New York State continues to strictly prohibit any visits to resident rooms or areas so the indoor visits are held in a designated area.


Our beauty shop has reopened for services this week to the delight of many residents.  There are some mandated restrictions, including only one resident in the beauty shop at a time, no waiting in the hallway, sanitizing between each resident, screening residents for temperatures/signs or symptoms before their appointment, testing the hairdresser every day services are provided, and the hairdresser must wear a mask and eye protection while providing services.


The facility continues to test all staff weekly as mandated by New York State and will communicate any positive tests to all residents and family members and representatives. All other preventative measures remain in place: restricted visitation, staff screening for fever and respiratory symptoms, mask use of staff and residents, daily resident monitoring for symptoms, restricted group and dining activities, frequent hand hygiene, and social distancing when possible.


The most significant news this past week has been the fire that occurred on November 15 that destroyed our garage and laundry area. The fire resulted in a temporary relocation of residents outside until deemed safe by the fire department but fortunately resulted in no injuries and everyone was quickly and safely returned within minutes. Our thanks to the truly heroic efforts of the staff, fire departments and emergency personnel, and community members that assisted that night. At this time, the affected area is unusable so laundry operations have been very challenging. Laundry is being completed with the help of St. Joseph’s Nursing Home, United Helpers Rehabilitation and Senior Care in Canton, and local laundromats. Plans are being developed to sustain quality laundry service as it is anticipated that it will be several months before operations will normalize.


Thank you all for your patience and stay safe.