COVID Visitation Information
Moving at the speed of safety. United Helpers follows the guidelines set forth by the NYS Department of Health (DOH) and the NYS Office for People with Developmental Disabilities (OPWDD) with regard to visitation.
For the health and safety of our residents and staff, we ask that loved ones refrain from visiting at any time they are feeling ill.
Current visitation information
Limited Visitation for United Helpers Rehabilitation & Senior Care/Assisted Living Program Canton
Please call the facility for the most up-to-date information as guidelines and transmission levels may vary. Visitation is now allowed for all residents at all times but the following Core Principles of COVID-19 Infection Prevention must be adhered to at all times:
- Visitors who have a positive viral test for COVID-19, symptoms of COVID-19, or currently meet the criteria for quarantine, should not enter the facility. Visitors will be screened for these visitation exclusions. Symptoms of COVID-19 include: Fever or chills, cough, shortness of breath or difficulty breathing, fatigue, muscle or body aches, headache, new loss of taste or smell, sore throat, congestion or runny nose, nausea or vomiting, or diarrhea.
- Outdoor visitation is still preferred when the resident and/or visitor are not fully vaccinated. If an indoor visit occurs in a manner that does not place other residents at risk (e.g., in the resident’s room), the resident will be allowed to receive visitors as they choose.
- If possible, visitation will occur and is encouraged during daytime business hours (Monday through Sunday, 8:00 am-4:30 pm). If visiting during those hours, visitors must enter through the Administration Main Entrance for screening and be provided a ticket. Tickets can then be presented at the entrances of the Neighborhoods where visitation will be occurring. Visitation after business hours is also permitted, but visitors must enter directly at the Neighborhood entrances and wait for staff to perform screening prior to visit.
- Visitors must maintain social distancing guidelines of 6 feet at all times during the visit, which includes no physical contact with staff or residents. Residents that are fully vaccinated can choose to have close contact with their visitor while wearing a well-fitting face mask and performing hand hygiene before and after. If the resident and all their visitor(s) are fully vaccinated, and the resident is not moderately or severely immunocompromised, they may choose not to wear face coverings or masks and to have physical contact. Visitors should also physically distance from other residents and staff in the facility. NOTE: Current COVID-19 community level of transmission in St. Lawrence County is high, therefore mask use and physical distancing for visitors are required, regardless of vaccination status.
- Visitors and residents must use alcohol-based sanitizer before and after each visit.
- An outbreak investigation is initiated when a new onset of COVID-19 occurs (i.e., a new COVID-19 case among residents or staff). While it is safer for visitors not to enter the facility during an outbreak investigation, visitation will not be restricted. Visitors should be aware of the potential risk of visiting during an outbreak investigation and adhere to the core principles of infection prevention. If residents or their representative would like to have a visit during an outbreak investigation, they should wear face coverings or masks during visits, regardless of vaccination status, and visits should ideally occur in the resident’s room.
- While not recommended, residents who are on transmission-based precautions (TBP) or quarantine can still receive visitors. In these cases, visits should occur in the resident’s room, and the resident should wear a well-fitting face mask (if tolerated). Before visiting residents who are on TBP or quarantine, visitors should be made aware of the potential risk of visiting and precautions necessary in order to visit the resident.