For people of the North Country, United Helpers delivers the specialized medical, physical, and emotional support needed to be connected to life. We've been caring for our neighbors for more than 120 years, and no other provider comes close to the reach of our network, the breadth of our services, or the depth of our commitment. United Helpers is a 501(c)(3) Non-Profit.


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732 Ford Street, Ogdensburg, NY 13669

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Monday - Friday 8:00 - 4:30

Saturday and Sunday - Office CLOSED

732 Ford Street

Ogdensburg, NY 13669

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Behavioral Health Services – Health Home Care Coordination

Health Home Care Coordination

Health Home Care Coordination is not a place, but rather a concept of helping clients live their version of their healthiest lives. In this model of care, a Care Coordinator will work with clients to help build independence by setting goals to live a healthier life. Care Coordinators meet clients where they are comfortable whether this be at their home, in the community or at an office. Serving St. Lawrence and Jefferson County, Care Coordination is a wonderful place to build a career in the Behavioral Health field. If you are interested in joining our team, please reach out to our front office at 315-393-0730 ext. 2121 to get more information about the program. If you are a provider and think Care Coordination services would benefit a patient, please reach out to our front office at 315-393-0730 ext. 2121.


Suicide and Crisis Hotline: Dial 988

Reachout of St. Lawrence County Hotline: (315) 265-2422

Reachout of St. Lawrence County Website: http://reachouthotline.org/

Contact Information

  • Name: Toni Duprey
  • Phone: (315) 393-0730 ext. 2121

Contact Information

  • Name: Audrey Plourde
  • Phone: (315) 393-0730 ext. 2479

Bringing care together

A health home isn’t a place, it’s a service designed to ensure all those involved in an individual’s care are working together and sharing the necessary information in supporting a person’s recovery. Health Home Care Coordinators help align not just medical, mental health, and substance abuse services, but the social service needs of the individual as well.

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Our Care Coordinators

•  Coordinate your care through effective communication with other providers

•  Advocate on your behalf so you receive the care you deserve

•  Help you navigate the complex healthcare system

•  Help you link to resources for finding affordable housing, food, clothing, childcare, and transportation

•  Help you learn more about meaningful activities to improve your health and keep you healthy

•  Identify your goals and ensure everyone involved in your care understands your goals and the care plan you created, to best help you reach those goals


Eligible participants include high-risk Medicaid members with:

•  A serious persistent mental illness; or

•  Two or more other chronic conditions; or


Additionally, any of the following risk factors must be a part of the person’s situation. These reasons include, but are not limited to:

•  Homelessness or risk of homelessness;

•  Lack of social/family supports;

•  Deficits in activities of daily living;

•  Non-adherence to treatments;

•  Learning or cognitive issues.

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Always Caring

United Helpers welcomes individuals of all backgrounds. With our Always Caring approach, we strive to provide reliable services and support to all individuals and families across the North Country. Our professional staff address your needs with care and compassion that is rooted in our commitment to your wellbeing.